Jun 10, 2013 Philip Burgess
Debt collection calls are sometimes avoided by consumers who believe that a confrontation is inevitable when they pick up the phone. However, many debt relief organizations adhere to highly professional standards and will do what they can to put a debtor at ease.
The Holland Sentinel recently highlighted the case of Allied Business Services, a Michigan-based collection agency that does things the right way.
The company focuses on closing accounts related to medical bills. Although it can be a stressful ordeal for consumers, the firm's President, Scott Prince, told the source that collectors from his agency are firm but fair. They will never yell or scream at a debtor and will certainly never make a threatening statement, as this sort of behavior is against Fair Debt Collection Practices Act regulations.
In fact, the source noted that Allied was recently recognized as one of the 101 Best and Brightest Places to Work in Michigan in 2013. Additionally, the highly respected industry outlet insideARM named Allied as one of the top 31 collection agencies to work for last year.
Due to the unique conditions of medical debt collection, in which many patients will still have a relationship with physicians even while a debt is owed, it makes sense for collection outlets to work with the debtors to establish plans that work for all parties.
Simply, addressing accounts in a reasonable manner is more advantageous for a collector than aggressively attacking consumers verbally. The latter strategy is rarely effective in closing an account in a timely fashion.
Although some debt collection agencies may not be seen in a positive light by some consumers, a 2012 report from Ernst & Young commissioned by ACA International shows that these enterprises have a positive impact on the economy.
In 2011, third-party collection firms made $85 million in charitable donations and contributed nearly $10.1 billion in payroll, directly and indirectly, the report revealed.