News & Resources

Debt collectors sued for harassing wrong person

Nov 18, 2011 Mike Garretson

Debt collectors sued for harassing wrong person
Debt collectors are under mounting pressure to apply fair and ethical practices when seeking payments from debtors. A number of recent controversies - not to mention growing consumer debt and widespread financial uncertainty - have put the spotlight on debt collection firms, even as demand in the sector rises.
 Accordingly, it helps to get a debtor's identity right. A resident of Port Arthur, Texas, has filed suit against a collection agency for repeatedly calling her about someone else's debt, the Southeast Texas Record reports. The defendant is accused of attempting to collect someone else's debt by calling Webb's residential telephone. "The defendant [Global Acceptance Credit Co.] is accused of violating the Fair Debt Collection Practices Act by using abusive and profane language, causing Webb's phone to ring repeatedly with the intent to annoy and for employing false and deceptive means to collect a debt," the source reports. The plaintiff is seeking compensation for humiliation, anxiety, statutory damages, punitive damages, court costs and attorney's fees. The case matches a number of other recent accusations of debt collection firms employing unfair or unethical practices in accruing debt payments.