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Take advantage of MicroBilt's Lending Call Center. With MicroBilt's Call Center, you can affordably outsource some or all of your most expensive lending operations, offer state-of-the-art support and assistance to your borrowers and expand your business.
Features
- State of the art call center
- Automated decisioning provided online or via the telephone
- Dedicated toll-free phone number for your clients
- Loan applications taken and underwritten using automated loan engine
The Call Center utilizes the most advanced telecommunications technology available to meet your business needs. You decide the level of integration our Call Center takes in relation to your lending guidelines. Customize our Call Center services to expand and improve your loan process today!
More Features
- Expand and improve your online and offline borrower services
- Outsource expensive and time consuming processes - full time or part time
- Take advantage of real-time chat assistance
- Call Center services are designed to provide multiple layers of support and assitance to your online and offline borrowers
- Once applications are taken, our Call Center can process them in different ways depending upon the service level chosen
- Communicate with customers via telephone, e-mail, fax or live online chat
- Applications can simple be forwarded to the lender or they can be underwritten by customer defined decision tables
- Support staff answers questions and provides personalized general assistance
- If not approved by automated system, customers are referred to Management staff for review based on customer's defined criteria or can be referred to a designated loan officer
- Our support staff provides fast decisions for the applicant on a one-by-one basis
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