Frequently Asked Questions
Please see our Frequently Asked Questions below. If you do not see an answer to your inquiry, please reach out to your customer service representative or email us at merger_help@microbilt.com.
Am I still a CL Verify customer?
As of today, you are a Microbilt customer because CL Verify is now merged with, and doing business as Microbilt. You will continue to see some correspondence from CL Verify in the short term but can expect to see a transition to correspondence with MicroBilt.
Why are CL Verify and MicroBilt merging?
The combination of the data, technology and skills of the combined MicroBilt and CL Verify will create a substantially expanded set of powerful new products and services to serve the risk management, identity fraud prevention and collection needs of nearly every type of retail and customer-not-present credit transaction. The scale and added dimension of MicroBilt going forward will also establish an unprecedented opportunity to assist underbanked and unbanked US consumers with their need for credit.
Has my account changed?
Your account information has not changed. Please continue to access your account exactly as you have up to this time. Your subscriber agreement between CL Verify Credit Solutions has been assigned to MicroBilt. All valid and active agreements remain in force. CL Verify clients will continue to experience the same high level of system delivery, customer and product support to which they are accustomed. No changes are planned which will disrupt the continuity of the service and support relationship on which the core CL Verify value proposition is based.
Who do I call with CL Verify issues?
You can still reach the Client and Product Support team through normal channels at helpdesk@clverify.com or 813-466-1700, option 2. For after hours assistance please use the after hours pin code 3030.
Will I still have my same salesperson / account representative?
The same personnel will be your representatives. As appropriate, new product specialists, or other subject matter experts may be introduced to support new products as needed.
Will my billing change?
For the time being, clients can expect to see no change in the form or format of their billing statement. Simple logo changes may be made to reflect the image and remittance information of the new company at some point.
What about PreView integration; is this now still necessary?
The legacy technology of CL Verify will be phased out completely during Q4, 2010. Migration to the PreView platform will ensure clients have access to an even broader set of new products and data services.
Do I still have to Loan Report?
Yes. Timely reporting of loan performance information remains a requirement of the subscriber agreement.
Has anything changed in terms of my status?
No. Your account remains unchanged. You can still log in and use products and services as usual.
How will the CL Verify merger affect my business?
The combination of the data, technology and skills of the combined MicroBilt and CL Verify will create a substantially expanded set of powerful new products and services to serve the risk management, identity fraud prevention and collection needs of nearly every type of retail and customer-not-present credit transaction. The scale and added dimension of MicroBilt going forward will also establish an unprecedented opportunity to assist underbanked and unbanked US consumers with their need for credit.
Has my account manager changed?
Your account manager has not changed. You may still reach your account manager through the same email and phone number you have always used.